Privacy Policy

Rely Pathlab Pvt Ltd, a company incorporated under the Companies Act, 2013 having its registered office at Medical College Road, 70, Chandan Nagar, Hanuman Nagar, Nagpur, Maharashtra 440009 (hereinafter the “the Company”, “Rely Pathlab”, “Rely”, “us”, “we” or “our”) values your privacy and is committed to ensuring that your privacy is protected and that you are aware of how your information is being used. The purpose of this privacy policy (“Privacy Policy”) is to describe how the Company collects, uses, maintains and shares information about you (“User” or “you”) while interacting with us on our website, and for the Personal Information while using or accessing our Service or SaaS Services.

Please read and understand this Privacy Policy carefully. Your use or access of the Services (as defined below) shall constitute your agreement to this Privacy Policy. If you do not agree with our policies and our practices as described herein, do not use the Services offered by the Company.

Applicability This Privacy Policy is applicable to your access to and use of Rely Pathlab platform and mobile application which enables the user to(“Services):

Types of Information being collected We may collect the following types of from you in a variety of ways (both directly and indirectly), including, but not limited to, when you visit our website or mobile application, register on the site or mobile application, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our website or mobile application.

Personally Identifiable Information

Users may be asked for Personally Identifiable Information as appropriate, which includes, but is not limited to, the Users name, email address, residential address and phone number

Sensitive Personal Information

Users may be asked to provide Sensitive Personal Information, which include but are not limited to financial information such as preferred banking channels, payment methods, card details and diagnostic reports and other medical information

Non-personally identifiable information
We may collect non-personal identification information about Users whenever they use our Services. Non-personal identification information may include the browser name, the type of computer or other device and technical information about Users, means of connection to our website or mobile application, such as the operating system and the internet service providers utilized and other similar information.

Web browser cookies

We may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information. You may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some features/ functionalities of the website may not function properly.

Geo location Information

We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.

Purpose of collection of information from Users and how we use such information

We may collect and use Users personal information for the following purposes:

To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website or mobile application. To improve our website and mobile application: We may use feedback you provide to improve our products and services.

To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To run a promotion, contest, survey or other website or mobile application feature: To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails: We may use the email address to send User information and updates. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our website or mobile application
br/> To help give users a better experience for their orders: We may use the location data from the Phlebotomists app to share approximate ETA and distance when phlebotomists are on their way to order. The information shared is only used to assist our clients and customers in their decision-making process for the order management business solution such as order status confirmations, order status delivery notifications, order alerts, and refunds if applicable.

How we protect your information

The Information that you provide to us, subject to disclosure in accordance with the terms and conditions, this Privacy Policy and the license agreement that you may enter into with us, shall be maintained in a safe and secure manner. The Company’s databases and information are stored in secure servers with appropriate firewalls. All the communications that happen on our website are secured using 256 bit encryption. Your Information is maintained by Rely Pathlab in electronic form on its own equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time if required for the purpose of rendering Services.

Rely Pathlab takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with industry standards with respect to the information being collected and the nature of Rely Pathlab’s business. In order to use the Services, you may be required to create a user account (“User Account”)which shall be authenticated and secured by a user name and password that you provide. No administrator or employee at Rely Pathlab will have knowledge of your password. It is important for you to protect against unauthorised access to your User Account, password, computer and your mobile phone. Be sure to log off from your User Account when finished. The Company does not undertake any liability for any unauthorised use of your account and password. Do remember that you are solely responsible for all acts done under the User Account registered to you. If you suspect any unauthorised use of your account, you must immediately notify the Company by sending an email to info@livehealth.in . You shall be liable to indemnify the Company in respect of any loss suffered by it due to such unauthorised use of your User Account and password.

Disclosure Rely Pathlab makes all user information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.

Rely Pathlab assists doctors, technicians to maintain and organise such information. Rely Pathlab may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.

Rely Pathlab assists patients to access information related to them. Rely Pathlab may, therefore, retain and submit all such records to the relevant patients, or to their doctors.



Notwithstanding the above, Rely Pathlab is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Rely Pathlab shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Rely Pathlab including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

Sharing personal information: Apart from use and disclosure of user information in accordance with this Privacy Policy, the terms and conditions and the license agreement that we may enter into with you, we do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the website or mobile application, or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


Third party Websites: Users may find advertising or other content on our website or mobile application that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website or mobile application. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website or mobile application, is subject to that website's own terms and policies. Changes to this privacy policy We have the discretion to update this privacy policy at any time. When we do, we may post a notification on the main page of our site or send you an email. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of the modifications.

Your acceptance of these terms

By using this website or mobile application, you signify your acceptance of this privacy policy and the terms and conditions. If you do not agree to this policy, please do not use our website or mobile application. Your continued use of the website or mobile application following the posting of changes to this policy will be deemed as your acceptance to those changes.

Grievance Redressal


If you wish to place a complaint with regard to, privacy requirements or laws, use of or to access any of your Information or would like to correct any errors in your user information, please contact our designated Grievance Redressal Officer, Mr. Mukund Malani at info@livehealth.in so that we can consider and respond to your request. All requests will be addressed no later than thirty (30) days from the date such a request is made.


Terms and Conditions


This Privacy Policy shall form a part and shall be read in conjunction with the SaaS Services terms and conditions and/or the license agreement that you may enter into with us.